FAQ

Frequently Asked Questions

Please read through our FAQs — most questions can be answered without contacting our team.

Orders

As we are a small business we don't currently offer refunds or returns for change of mind or incorrectly chosen product/size. Please choose your item carefully.

If a product is wrong or damaged due to our error, contact us and we will get a replacement sent out at no further cost. Email hello@stickermize.com.au.

Did you place the order with a different email? Check your spam folder too, or maybe you misspelled it. If you still can't find it, email hello@stickermize.com.au with your full name or order number and our team will sort it out.

If we sent you the wrong order or forgot to include items, email hello@stickermize.com.au with your order number and a photo of what you received and we'll get it sorted.

Email hello@stickermize.com.au ASAP with your order number and the correct address — we can update it before your order ships.

If your order has already shipped, don't worry — it should be returned to us and we'll reach out to resend it to the correct address.

If it's been longer than the times below, email us at hello@stickermize.com.au and we'll be happy to help.

  • 🇦🇺 Australia3–10 business days
  • 🇳🇿 New Zealand6–18 business days
  • 🇺🇸🇨🇦 US & Canada8–25 business days
  • 🇬🇧 United Kingdom8–25 business days

*Rural/outback deliveries may take a little longer.

No worries — email our team at hello@stickermize.com.au and we'll be happy to help.

Unfortunately you cannot choose your mystery sticker. However if you ordered other stickers our team will pick one similar to your order, so you're sure to love it!

Shipping & Delivery

Australian orders under $80 do not include tracking.

For orders over $80, once we pass your order to Australia Post you'll receive a shipping confirmation email with a "Track Order" button linking to live tracking.

If you selected economy shipping (untracked) at checkout, tracking is not available.

If you selected "International Standard (Tracking)", you'll receive a shipping confirmation email with a "Track Order" button once your order is dispatched.

  • 🇦🇺 Australia3–10 business days
  • 🇳🇿 New Zealand6–18 business days
  • 🇺🇸🇨🇦 US & Canada8–25 business days
  • 🇬🇧 United Kingdom8–25 business days

Includes production + delivery. Times are estimates only. Rural/outback deliveries may take longer.

Yes! While we started in Australia, our stickers are loved worldwide. We currently ship to New Zealand, the United Kingdom, the United States, and Canada.

This is very rare, but any taxes or duties applied by customs are the sole responsibility of the customer. 99.9% of international deliveries will be duty free.

Payments

This is a common issue for NZ, US, UK and CA customers. To fix it:

  • 1.Go back from the cart to the home page.
  • 2.Scroll to the very bottom — you'll see a currency selector above the payment icons.
  • 3.Change to Australia (AUD $), then return to checkout — Afterpay/Zip will now appear.

Your privacy and security is our highest priority. We use Shopify Payments — an extremely secure and highly encrypted system designed to protect customers and hold merchants accountable.

We accept all major cards and payment methods:

Visa Mastercard Amex Debit cards PayPal Apple Pay Google Pay Shop Pay Afterpay ZipPay

At checkout there's a box to enter your discount code — make sure to click "Apply".

For buy X get Y offers, add the correct number of items to your cart first (e.g. for buy 3 get 1 free, add 4 or more stickers), then apply your code.

*Only 1 discount code can be used per order.

Product Questions

Unfortunately we don't do one-off custom orders or custom sizes. However we're always open to new ideas — if you have a design suggestion email us at hello@stickermize.com.au.

Missed out on your favourite sticker? Don't worry — we continuously restock all stickers. Keep an eye out as it should be back within the next few weeks.

Yes! We only sell premium quality products. Our stickers are printed on the highest quality premium vinyl using state-of-the-art technology. Waterproof and UV resistant — they'll last outdoors for 10+ years.

Unfortunately we don't currently offer wholesale or bulk purchase discounts.

No — our products are currently exclusive to our website only.

Unfortunately we're not currently doing any collabs or sponsorships.

Contact Us

Still need help?

Read through our FAQs and still can't find the answer? Send us an email and we'll get back to you as soon as we can.

hello@stickermize.com.au